Which currency is displayed on the site?
All prices are shown in your local currency.

I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 6-8 days production time before your order is shipped. The average shipping times are 4-17 business days depending on your location.

Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business days, please email us at customer@microfleececloaks.com.

I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100% money-back guarantee if the product is defective or damaged. Claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product is received. You must ship it back at your own expense. Once we have received the product, we will refund the full amount of your original purchase. Please include all names and order numbers on the returned parcels.

Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.

Can I cancel my order?
You must cancel your order before it ships in order to avoid any penalties. Please notify us via email at customer@microfleececloaks.com

I have entered an incorrect address what do I do now?
If you have misspelled or auto-filled an incorrect address, kindly reply to your order confirmation email to confirm and correct it. Make sure to do this within 24 hours of your order. After this time, you will be held responsible for any undelivered packages, as these are too expensive to ship back to our facility due to incorrect addresses.

How long does shipping take?
The average shipping time is 4-17 business days depending on your location. For packages lost in transit, all claims must be submitted no more than 4 weeks after the estimated delivery date. Any order that's lost in transit is eligible for a reshipment or refund at our cost.

I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you stay warm and comfortable! Please send us an email to customer@microfleececloaks.com and we will be happy to assist you in any way we can.